Privacy Policy

About this policy

This privacy notice provides information on how Angus Virtual Business Services collects and processes your personal data when you visit our website to sign up for a newsletter, purchase a product or service.

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how data protection law protects you.

It is important that you read this privacy notice and our website privacy policy, which contains more detailed information about our data processing and can be accessed here.

Important information and who we are

Angus Virtual Business Services is the controller and is responsible for your personal data.

Contact details

Our full details are:

Full name: Angus Virtual Business Services

Data Protection Officer: Julie Christie

Email address: hello@avbs.co.uk

Postal address: Windmill Lodge, Windmill Gardens, Arbroath DD11 1QJ

The data we collect about you

We may collect, use, store, and transfer different kinds of personal data about you as follows:

Identity Data: your first and last name
Contact Data: your email address, telephone number, website name, social media channels
Financial Data/: if undertaking a business health check
Transaction Data
Technical Data
Profile Data
Usage Data
Marketing and Communications Data

We use our online form to collect data about you, any cookies you opt into and in our business health check process.

How we use your personal data

We will only use your personal data for the purpose for which we collected it which includes:

To register you as a new customer
To process and deliver your order
To manage your relationship with us.
To enable you to participate in a prize draw, competition or complete a survey
To improve our website, products/services, marketing, or customer relationships.
To recommend products or services that may be of interest to you

How we use your personal data

We will only use your personal data when the law allows us to.

Most commonly, we will use your personal data in the following circumstances:

Performance of Contract: this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Legitimate Interest:  this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by hello@avbs.co.uk.

Comply with a legal or regulatory obligation:  this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third-party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us at hello@avbs.co.uk.

Data retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

International transfers

Data is stored in our IT systems which are stored securely using appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We may transfer, store, and process your personal data outside the UK.

Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

The right to request a copy of the personal data which we hold about you.
The right to request that we correct any personal data if it is found to be inaccurate or out of date.
The right to request that your personal data be erased where it is no longer necessary to retain such data
The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data.
The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable 9i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means).
The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction on further processing.
The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please email hello@avbs.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Queries, requests, or concerns

To exercise all relevant rights, queries, or complaints in relation to this policy or any other data protection matter between you and us, please contact our Data Protection Officer at hello@avbs.co.uk.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with:

The Information Commissioner’s Office – Scotland
6th floor, Quartermile One
15 Lauriston Pl
Edinburgh
EH3 9EP

Telephone: 0303 123 1115

Email: Scotland@ico.org.uk